基本原则
Archeovision products are made using a 按需定制 (Print-on-Demand) model.
This means that each item is:
- manufactured only after the order is placed
- produced specifically for the customer
- not held in stock
As a result, returns are handled under specific conditions.
撤销权
In accordance with EU consumer law (Directive 2011/83/EU), customers have the right to withdraw from their purchase within 14 days of receiving their order.
However, this right may be limited in the following cases:
Exclusions from the right of withdrawal:
- custom-made or print-on-demand products
- items produced specifically for the customer
- products that have been worn, washed, or damaged
可接受的退货情况
Returns or replacements may be accepted in the following cases:
a) Defective or damaged product
- printing defects
- item damaged upon arrival
- manufacturing error
b) Order error
- wrong size delivered
- wrong product received
c) Non-conforming product
- significant difference from the product description
不接受退货的情况
Returns will not be accepted in the following situations:
- customer ordered the wrong size
- change of mind
- aesthetic preference
- improper use of the product
- item already worn or washed
退货流程
To request a return, customers must contact:
Email: contact.archeovision@gmail.com
and provide:
- order number
- photos of the product (if defective)
- description of the issue
退货审批
After review, Archeovision may:
- offer a free replacement
- issue a full or partial refund
- reject the request if it does not meet the return conditions
退款
If a refund is approved:
- it will be processed within 14 days maximum
- via the original payment method
Shipping costs are non-refundable unless the error is due to Archeovision.
换货
In case of a confirmed issue, an exchange may be offered at no additional cost.
国际退货
These conditions also apply to international orders.
Return shipping costs are the responsibility of the customer unless the issue is attributable to Antheros.
POD 产品差异
Minor variations may occur between:
- product mockups
- final delivered items
This is normal in Print-on-Demand production and does not constitute a defect.
联系我们
For any questions:
Email: contact.archeovision@gmail.com
